You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal. Failure to meet the requirements in any part of a quality chain has a way of multiplying, and failure in one part of the system creates problems elsewhere, leading to yet more failure and problems, and so the situation is exacerbated.
Strengthen leadership 10 8. Strategic Approach 10 6. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO series. Edwards Deming along with Joseph Juran and Armand Feigerbaum in the s when their mission was to revive the Japanese manufacturing sector, which was known for its poor quality products at the time.
Hence, this literature review evaluates that Six Sigma is better in pursuing continuous improvement in customer satisfaction, increasing profits, and in overall business strategy when compared to other Total Quality Management tools.
Yaacob, Such methods include statistical process control and team oriented problem solving. This paper will define quality management as well as include a description of the impact of globalization on quality as well as compare and contrast traditional management styles with quality focused management styles.
What are my true needs and expectations? The manner in which the service is delivered and the customers' relations with the company must also meet the customer's expectation. The concept of TQM can be expressed as achieving success through delighting our customers.